Kip Marina Customer Notice
COVID-19 SAFETY PROTOCOLS
Updated 28th August 2020
With the return to more of a ‘new’ normal and to ensure the continued safety of everyone, we would ask you to be aware of, and comply with, the following updated protocols and information.
The safety of our staff, customers, and contractors is our prime concern with each of us playing their own part in making responsible choices to allow us to make progress.
We will regularly review these protocols to ensure best practice but, as well as the safety protocols we have instigated, we advise you to consider the use of gloves, face coverings and any sanitising or PPE products that befit your personal requirements.
Electrostatic Sanitising – we have invested in electrostatic spraying equipment which you will see being used by our staff across the marina both indoors and outdoors. These machines deliver high level disinfection and sanitisation across hard and soft surfaces, environments, and equipment, to reduce the risk of any cross contamination and be a key part of our ongoing safety plan.
Social Distancing – please always practice and maintain 2m social distancing throughout the marina.
Car Parking – When getting in or out of your car please ensure there is a 2-metre distance between you and others, wait in your car until others have passed if necessary.
Keep To The Left – please keep to the left on pontoons and use the finger berths to allow extra distance between yourself and others.
Give Way – give priority to those coming up the gangway ramps and exiting the pontoons and do not stop on the gangways.
Face Coverings – the use of face masks is mandated in shops and advised throughout the marinas.
Trolleys – we have sanitising spray adjacent to the trolley park areas, but we advise the use of gloves
Access – handles, touchpads and exit pushes are cleaned on a regular basis but the use of gloves is advised.
Other Vessels – to minimise risk please do not access or touch other customers boats and their ropes, rails or other equipment. In the event of an emergency call marina reception on 01475 521485.
Overnight Stays – Updated guidelines state that you may now stay overnight on board your vessel.
Toilets – only limited toilet facilities will be available for berth holders only and 2m social distancing must be observed. Sanitising hand gel is available at entry and exit of toilets. Shower facilities are now open for berth holder use only. At regular intervals, the toilets will be temporarily closed for cleaning. Although we are operating an enhanced cleaning schedule, we supply additional cleaning and sanitising supplies for customers use inside the toilets.
Marina Reception – access is limited to one person at a time and customers must wear face coverings to comply with Scottish Government guidance. There is a designated customer area within reception and please note there is no access to the Chandlery from reception.
Chandlery – is open and operating one-way system from the main door for the protection of staff. Please use the hand sanitiser supplied, always wear a face covering and maintain social distancing .
Chartroom Restaurant – is now open for restricted hours of 12.00-22.00 Thursday to Sunday with an online booking service available at www.thechartroom.co.uk/book-a-table. Inside the Chartroom a 1m Zone is in operation as per Scottish Government guidelines.
Refuelling – refuelling is by prior appointment only. Please contact reception and adhere to the strict social distancing rules in place.
Lifting & Launching – maintain a minimum 2m distancing and comply with the directions of the hoist team during operations.
PPE Disposal – please take any personal protection equipment away with you and dispose of it safely and considerately.
General
If you are presenting with any symptoms of Covid-19 (raised temperature, persistent cough, loss of taste/smell) do not come to the Marina.
If any member of your household has presented with symptoms of Covid-19 then you are still required to quarantine for 14 days and you should therefore not attend the Marina.
If you exhibit symptoms of Covid-19 within 3 days of a visit to the Marina premises, then please inform us so we can then take the appropriate precautions.
Everybody at Kip is working hard to implement the new protocols in line with the latest government and HSE advice and combining this with new the guidance from Scottish and UK marine & boating organisations and bodies.
To adapt to any new requirements, we will review and update these protocols and arrangements on a regular basis.
We would also like to thank our staff who have been incredibly supportive during this challenging time looking after your boats. Please note that for their well-being we have now implemented a zero-tolerance policy going forward.
In the meantime, we hope everyone is well, continuing to stay safe, and thank you for your patience and understanding during this unprecedented time.
